Shipping Policy

Packages will be shipped using USPS, FEDEX, DHL depending on your location.

We ship within the US and it usually takes 5-7 business days.

If expedited shipping is required please select the option for delivery overnight. Which usually arrives in 2-3 business days.

International shipping to Canada and Australia via dhl takes 3-5 business days. Shipping to UK typically takes 5-9 business days.

***BUSINESS DAYS DO NOT INCLUDE HOLIDAYS AND WEEKENDS.

***ALWAYS ALLOW ONE EXTRA BUSINESS DAY FOR PROCESSING AFTER A HOLIDAY OR A SALE. 

***WE DO NOT SHIP ANY PRODUCTS ON SATURDAY and SUNDAY 

Questions regarding orders must be sent to hairqueenexpress@gmail.com Please include name, order number.

INCORRECT SHIPPING INFORMATION:

If a package is returned HAIR QUEEN EXPRESS due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the  customer will be responsible for the return shipping cost as well as the redelivery cost. HAIR QUEEN EXPRESS is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

LOST OR STOLEN PACKAGES:

HAIR QUEEN EXPRESS is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, HAIR QUEEN EXPRESS will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

WE USE STANDARD SHIPPING WHICH RANGES FROM 3-5 BUSINESS DAYS DEPENDING UPON YOUR LOCATION.